Diamond in the rough! Didn't know what to expect. I haven't needed a shop in years as I can usually handle most repairs. So far, I am very impressed with this company. Very professional from the 1st phone call all the way through the process. Chad and Tim kept me updated daily and explained everything throughly. Glad to know these guys are out there.
Sam glad your experience with was a great one. We look forward to helping you with your vehicle needs in the future. -Chad Jacks
Fabulous service and customer service! I recommend Dales to all my friends in the quad cities!
I can't rave enough about this place and the people there. I'm from the Deep South and up here for school and they gave me a loaner car so I wouldn't miss too much school and called frequently to give updates. They took care of my truck and she's running better than she has in years! I love my truck and Dales has given me a few more years with her. 5 stars aren't enough and I'm telling everyone I know to go there.
I've never had a bad experience at Dales!
First time using location. Fast and friendly service. Love getting a text when job is done and all that was done with vehicle report. Fair prices will return in future for oil changes and routine upkeep. Also offer shuttle and free loaner.
Thank you Adam for giving us the opportunity! We appreciate the great review!
I have been going to Dale's for 10 years and have never been disappointed! The staff there can't be beat. I urge anyone looking for a great auto service center to try Dale's. I know you won't ever go anywhere else!
They make you feel right at home. This is a business that practices The Golden Rule. Treat others the way you want to be treated. I believe they treat every customer as if they were that customer. These values don't go unnoticed and are really appreciated. I will never take my car anywhere else. Well done!
Great Shop, excellent to work with, honest with fair prices and free loaner cars!
We took our car in to get an alignment. They refused to do it without new struts. They said it would be $1500. Funny thing is we got new struts 20,000 miles ago. Charged us $50 for their opinion and refusal to do the job. Took it to another mechanic for a second opinion and as we suspected, our struts are still in great condition. Talked to two other separate people who had similar situations with them. This is not an honest shop.
Shayleen, I appreciate your feedback about your experience. I'm sorry we did not meet your expectations. We take our honesty and integrity very seriously here and I am in the process of investigating into your inspection and testing to figure out what may have gone wrong. I would like an opportunity to talk to you about your struts and alignment. I left a voice mail for you. If you could call me back at your earliest convenience I would appreciate it. 563 388 9363 - Tim Shaffer

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