Google review 11/25/2024Didnt get to experience because never received a promised call back, called 3 times and nothing...sad because I heard such good things, unfortunately had to go elsewhere
Hi Theresa, I’m sorry to hear about your experience. Unfortunately, we were short-staffed due to unexpected illness, and it impacted our ability to follow up as we should have. This is not the level of service we aim to provide, and I truly apologize. If you’re willing to give us another chance, I’d love to personally assist you. Please feel free to reach out at 563 388 9363 and ask for Tim. Thank you for your feedback—it helps us improve.
Google review 11/12/2024I bought a used car and brought it in for an oil change. The guys did a safety inspect and found a bunch of stuff I missed. The fix a lot of stuff, and my Honda with 335000 miles runs like new. Thanks for the great service.
Great service, clean shop, the staff is amazing. The pricing was great and fair. Highly recommend especially since they have amazing warranty!
Google review 11/1/2024My daughter suggested Dales and I’m glad she did! Dales inspected my car and gave me a detailed list with passing and suggested repairs. Now I’m confident my car is ready for the road and the weather ahead.
Google review 10/28/2024John, Thank you for the 5 star review! WE appreciate you bringing you Hyundai in and hopefully you do not have any more electrical problems in the future! Thx- Dale's
Google review 10/28/2024Great technical service backed by a commitment to customer satisfied!
Jody, Thank you so much for your kind words! We're thrilled to hear that you enjoyed our service and felt our commitment to customer satisfaction. Knowing we could provide quality technical care for your 2010 Camry means a lot to us. If you ever need anything in the future, we're here and ready to help! Safe travels! -Your Friends at Dale's
Google review 10/25/2024They have pretty good service up there. I’ll go back to them. Thanks for the service.
Thank you for the great feedback! We’re glad you had a positive experience with us and are thrilled to hear you’ll be coming back. It was our pleasure to service your 2005 Dodge Ram, and we’re here anytime you need us. Looking forward to seeing you again! -Dale's
Google review 10/18/2024Both times I've taken my car to these guys for my oil change I've had a great experience. The customer service is excellent and I appreciate all the info I'm given on my vehicle to keep everything running safe and smoothly.
Thank you so much for sharing your experience! We're thrilled to hear that you've had great visits with us for your oil changes and that our team’s dedication to excellent customer service has made an impact. Keeping you informed about your Nissan's health is something we take pride in. We look forward to helping keep your car running smoothly for many miles to come!
Google review 9/30/2024Victoria- Thank you for your feedback! We’re glad to hear there were aspects of your experience that met your expectations, but we’re always striving to improve. If there’s anything specific we can do to make your next visit a 5-star experience, please let us know. We appreciate your business and hope to have the opportunity to serve you even better in the future! -Dale's
Google review 9/25/2024This was my 1st time having any work done here at Dales. Initially I was very hopeful that I found a honest affordable place for my vehicle. Everyone was and has been very professional, kind and giving me updates along the way. I took my vehicle in for back brakes that had just started grinding and for 4 panel lights on, and a issue with inside back door panel that several other places attempted to fix, yet after a couple times the door was back to not working properly, not opening from inside to get out,use window.My inspection involved an extreme amount of needed extra repairs that shocked me after having a lot of work done early 2023 already. I agreed to the work even though I am a women who has no knowledge of all the pictures and names of things that were needed repaired.They accidentally punctured my fuel tank which they told me and replaced at no Chg. They had my car over 2weeks and had not addressed the panel lights on in initial inspection until day to pickup asked if I wanted to make a different appointment to have inspection ect, no, the 2nd problem that I brought up with bad brakes on drop off. They had to make another ticket causing more delay and another huge chunk of $ for issues and time to order parts. Finally was excited to pick my vehicle up today 9/25/24 paying almost $7,500 to find that not only did my back door panel issue wasn’t fixed, but now my other back door that had no issues prior, now won’t open!!! I now have no access to my back seat/ doors & besides the obvious is a huge threat in case of an emergency!! Worried what else is going to happen as it’s started to drive funny.
Cindy-Thank you for sharing your experience with us, and we sincerely apologize for the frustration you’ve experienced. Our goal is always to provide honest, high-quality service, and we’re disappointed to hear that aspects of your recent visit didn’t meet those standards. We appreciate your patience as we completed the extensive repairs, including the replacement of your fuel tank at no charge, and we regret that this visit did not resolve everything as expected. Thank you for giving us the opportunity to address the back door issues, and we’re glad we could resolve them for you at no additional charge. Your safety and satisfaction are our top priorities, and we’re committed to making sure your vehicle is in the best shape possible. -Dale's
